Terms & Conditions

Effective Date: December 2025
Last Updated: February 2026

These Terms & Conditions (“Terms”) govern your access to and use of MrKofta.com (the “Website”), operated by Mr. Kofta, located at 419 S Fayetteville St, Asheboro, North Carolina 27203 (“Company,” “we,” “our,” or “us”).

By accessing or using this Website, you agree to be bound by these Terms. If you do not agree, please do not use this Website.

1. Use of Website

You agree to use this Website only for lawful purposes and in accordance with these Terms. You may not:

• Use the Website in any way that violates applicable laws or regulations

• Attempt to gain unauthorized access to the Website or its servers

• Interfere with or disrupt Website functionality

• Copy, reproduce, or distribute Website content without permission

We reserve the right to restrict or terminate access to users who violate these Terms.

2. Online Ordering & Third-Party Services

Online ordering and payment services may be provided through:

• Square

• DoorDash

• Uber Eats

When placing orders through these platforms:

• You are subject to their respective terms and privacy policies.

• Payment processing is handled directly by the third-party provider.

• We are not responsible for service interruptions, delivery delays, technical issues, or pricing discrepancies caused by third-party platforms.

Disputes regarding payments, refunds, or account issues on those platforms must be directed to the respective provider.

3. Pricing & Availability

• All prices are subject to change without notice.

• Menu items and promotions are subject to availability.

• Prices displayed on third-party platforms may differ from in-store pricing.

• We reserve the right to correct pricing errors at any time.

We are not responsible for typographical errors or outdated information.

4. Food Allergy & Consumption Disclaimer

While we strive to accommodate dietary needs:

• Our kitchen handles ingredients including but not limited to dairy, gluten, soy, eggs, and other common allergens.

• We cannot guarantee that any menu item is completely free of allergens.

• Customers with severe allergies consume our food at their own risk and should notify staff of allergies prior to ordering.

5. Refunds & Order Issues

Refund policies may vary depending on how the order was placed:

• In-store orders must be addressed directly with management at the time of service.

• Orders placed through DoorDash or Uber Eats must be resolved through those platforms.

• Orders processed via Square may be subject to review before refunds are issued.

We reserve the right to deny refund requests that are fraudulent, abusive, or inconsistent with our policies.

6. Intellectual Property

All content on this Website (MrKofta.com), including:

• Logos

• Text

• Images

• Graphics

• Branding

• Slogans

are the property of Mr. Kofta, MrKofta.com & company unless otherwise stated. Unauthorized use, reproduction, or distribution is prohibited.

7. User Submissions

If you submit feedback, reviews, comments, or suggestions:

• You grant us a non-exclusive, royalty-free right to use, reproduce, and publish such content for business purposes.

• You agree not to submit unlawful, defamatory, or harmful content.

We reserve the right to remove or refuse any content at our discretion.

8. Disclaimer of Warranties

This Website (MrKofta.com) and its content are provided “as is” and “as available” without warranties of any kind, express or implied. We do not guarantee:

• That the Website will be uninterrupted or error-free

• That defects will be corrected

• That the Website is free of viruses or harmful components

Use of this Website is at your own risk.

9. Limitation of Liability

To the fullest extent permitted by law, Mr. Kofta is committed to preparing and serving safe, fresh, and high-quality food. However, we cannot assume responsibility for circumstances outside our control, including, but not limited to:

• Third-party delivery issues: delays, mishandling, incorrect routing, temperature changes, or service interruptions caused by DoorDash, Uber Eats, or any other delivery service.

• Payment and platform errors: technical malfunctions, failed transactions, or order discrepancies associated with Square or other third-party platforms.

• Information inaccuracies: pricing errors, outdated promotions, or incorrect menu items displayed on our website or third-party platforms.

• Allergic reactions or food-related issues: consumption of menu items containing allergens or ingredients that may cause adverse reactions.

Once an order leaves our premises for delivery via a third-party service, responsibility for handling, timing, and condition rests with that service provider.

We shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from the use of our website, products, or services. Our total liability for a specific transaction shall not exceed the amount paid for that transaction.

10. Chargeback & Payment Protection

To protect our customers and business:

1. Verification of Transactions:
   All payments processed through Square, DoorDash, or Uber Eats are verified and recorded. Disputes must be raised directly with the platform or payment provider.

2. Chargebacks:

   • Customers initiating chargebacks must provide valid reasons consistent with platform policies.

   • Fraudulent or unwarranted chargebacks may be contested, and the customer may be held responsible for fees or legal costs.

   • We reserve the right to refuse future service to customers who attempt fraudulent chargebacks.

3. Refunds:
   Refunds are only issued according to platform policies or documented in-store procedures. Refunds are not guaranteed for orders processed by third-party delivery services.

4. Record Keeping:
   We maintain detailed records of all transactions, receipts, and communication for dispute resolution and chargeback claims.

11. Catering Services Disclaimer

Mr. Kofta offers catering services for events, parties, and gatherings. All catering orders are prepared for pickup only. By placing a catering order, you agree to the following:

1. Pickup Only:
   We are not responsible for transporting, storing, or serving food once it leaves our premises.

2. Food Safety:
   Catered food should be consumed promptly after pickup. We are not responsible for foodborne illness resulting from improper handling, storage, or delayed consumption.

3. Menu & Substitutions:
   Ingredients may be substituted due to availability or quality. Menu items may change slightly without notice.

4. Payment & Deposits:
   Deposits may be required for catering orders and are non-refundable unless otherwise agreed. Final payment is due prior to pickup.

5. Order Accuracy:
   Customers are responsible for reviewing their order at pickup to ensure all items and quantities are correct. We are not liable for errors reported after the order has been taken from our premises.

6. Allergens:
   Our kitchen handles common allergens. Clients must inform us of known allergies. We are not liable for allergic reactions unless negligence on our part is proven.

12. Governing Law

These Terms are governed by the laws of the State of North Carolina and applicable U.S. federal law. Any disputes shall be resolved exclusively in the courts located within North Carolina.

13. Changes to Terms

We reserve the right to modify these Terms at any time without prior notice. Changes become effective immediately upon posting. Continued use of the Website constitutes acceptance of the updated Terms.